Refund and Return Policy
Last Updated: October 6, 2025,
Overview
At Vintage Lounge, we strive to ensure your satisfaction with our classified ad services. Our refund policy lasts 30 days from the date of your ad purchase or posting. If 30 days have passed, we are unable to offer a full refund or exchange.
Eligibility for Refunds
To be eligible for a refund, your ad purchase must meet the following conditions:
- The ad has not been published or displayed on the Vintage Lounge platform.
- The request is made within 30 days of the purchase date.
- You provide proof of purchase (e.g., order confirmation or receipt).
Non-Refundable Items
The following are not eligible for refunds:
- Ads that have been published or displayed on the Vintage Lounge platform.
- Promotional or discounted ad packages.
- Gift cards or credits for ad placements.
- Services related to ad customization or additional features (e.g., premium listings or extended durations) once activated.
Refund Process
To request a refund, please contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) with your order details and proof of purchase. Once your request is received and reviewed, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- Reach out to us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) for assistance.
Exchanges
As our services are digital (ad placements), we do not offer exchanges unless the ad was not displayed as described due to an error on our part. If you believe your ad was defective (e.g., incorrect display or technical issues), contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca), and we will investigate and, if applicable, provide a replacement ad or credit.
Gift Purchases
If your ad purchase was a gift, the refund will be issued as a credit to the original purchaser’s payment method or as a Vintage Lounge gift credit, depending on the purchase details. Please contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) to coordinate.
Cancellations
If you wish to cancel an ad before it is published, you may be eligible for a full refund within 30 days of purchase. Once an ad is live on the platform, it is non-refundable. To cancel, email support@vintagelounge.ca (mailto:support@vintagelounge.ca) with your order details.
Consumer Rights in Canada
This policy complies with consumer protection laws in Alberta, Canada. If you are a consumer in Canada, this policy does not affect your statutory rights under the Consumer Protection Act or other applicable legislation. For more information, visit the Government of Alberta Consumer Protection page.
Need Help?
For questions about refunds, cancellations, or any other concerns, contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca). Our team is here to assist you promptly.
Overview
At Vintage Lounge, we strive to ensure your satisfaction with our classified ad services. Our refund policy lasts 30 days from the date of your ad purchase or posting. If 30 days have passed, we are unable to offer a full refund or exchange. Eligibility for Refunds
To be eligible for a refund, your ad purchase must meet the following conditions:
- The ad has not been published or displayed on the Vintage Lounge platform.
- The request is made within 30 days of the purchase date.
- You provide proof of purchase (e.g., order confirmation or receipt).
Non-Refundable Items
The following are not eligible for refunds:
- Ads that have been published or displayed on the Vintage Lounge platform.
- Promotional or discounted ad packages.
- Gift cards or credits for ad placements.
- Services related to ad customization or additional features (e.g., premium listings or extended durations) once activated.
Refund Process
To request a refund, please contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) with your order details and proof of purchase. Once your request is received and reviewed, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- Reach out to us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) for assistance.
Exchanges
As our services are digital (ad placements), we do not offer exchanges unless the ad is displayed as described due to an error on our part. If you believe your ad was defective (e.g., incorrect display or technical issues), contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca), and we will investigate and, if applicable, provide a replacement ad or credit. Gift Purchases
If your ad purchase was a gift, the refund will be issued as a credit to the original purchaser’s payment method or as a Vintage Lounge gift credit, depending on the purchase details. Please contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca) to coordinate.
Cancellations
If you wish to cancel an ad before it is published, you may be eligible for a full refund within 30 days of purchase. Once an ad is live on the platform, it is non-refundable. To cancel, email support@vintagelounge.ca (mailto:support@vintagelounge.ca) with your order details.
Consumer Rights in Canada
This policy complies with consumer protection laws in Alberta, Canada. If you are a consumer in Canada, this policy does not affect your statutory rights under the Consumer Protection Act or other applicable legislation. For more information, visit the Government of Alberta Consumer Protection page.
Need Help?
For questions about refunds, cancellations, or any other concerns, contact us at support@vintagelounge.ca (mailto:support@vintagelounge.ca). Our team is here to assist you promptly.
